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Location: Bangalore
Experience: 10+ Years

Job Summary

We are seeking an experienced and proactive SFDC Support Engineer to provide production support, maintenance, and continuous improvement for Salesforce applications. The ideal candidate will have strong expertise in Salesforce Administration, Apex, Lightning Components, and support operations, with the ability to troubleshoot complex issues, ensure system stability, and collaborate effectively with business and technical stakeholders.

Key Responsibilities

• Provide end-to-end production support and maintenance for Salesforce applications and related integrations.
• Troubleshoot, analyze, and resolve incidents, defects, and user-reported issues within defined SLA timelines.
• Monitor Salesforce integrations, workflows, batch jobs, Apex jobs, and overall system performance to ensure platform stability and availability.
• Perform root cause analysis and implement preventive measures for recurring issues.
• Coordinate with business users, developers, QA teams, and external stakeholders for issue resolution and enhancement activities.
• Support deployment activities, release validations, and post-release monitoring.
• Manage user access, profiles, permission sets, roles, and security configurations.
• Create and maintain technical documentation, support procedures, and knowledge base articles.
• Participate in enhancement discussions and recommend process or system improvements.
• Ensure adherence to Salesforce best practices, governance standards, and compliance requirements.

Required Skills & Qualifications

• 10+ years of IT experience with strong hands-on expertise in Salesforce Support and Administration.
• Experience in Salesforce Sales Cloud and Service Cloud support environments.
• Strong knowledge of Salesforce Administration, including workflows, validation rules, profiles, roles, reports, dashboards, and data management.
• Hands-on experience with Apex, Lightning Components (Aura/LWC), SOQL, and Salesforce customization.
• Experience in troubleshooting integrations, APIs, and middleware-related issues.
• Strong understanding of incident management, problem management, and SLA-driven support processes.
• Familiarity with deployment tools, release management, and CI/CD practices in Salesforce environments.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work independently in a fast-paced support environment.

Preferred Qualifications

• Salesforce certifications such as Salesforce Administrator, Platform Developer I/II, or App Builder preferred.
• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing platforms.
• Exposure to Agile/Scrum methodologies.

Soft Skills

• Strong problem-solving and debugging skills.
• Effective communication and collaboration abilities.
• Customer-focused approach with attention to detail.
• Ability to prioritize tasks and manage multiple support activities efficiently.